REPAIRPAL CERTIFIED DEALERSHIP

Northwest BMW is a RepairPal Certified Dealership

 

It's an exhilarating luxury and privilege to own a BMW, and at Northwest BMW we love helping customers find their dream model. However, our relationship with the customer doesn't end after they sign the paperwork.

We continue to ensure that our customers have an amazing experience with the BMW brand, and a big part of that is keeping these German-built machines maintained so you can enjoy them all the time.

That's why we're proud to announce that our service center has received the RepairPal Certification! To earn this Certification we had to impress RepairPal in the following areas:

  • Coverage
  • Pricing
  • Technician Quality
  • Customer Satisfaction
  •  

    Coverage

    RepairPal wants to see that service centers provide warranties of at least a 12,000-mile / 12-month on their parts and labor. We do that.

     

    Pricing

    Maintaining a BMW does have its associated costs, but that doesn't mean that service centers should take advantage of customers and their wallets. RepairPal looks for fair pricing, and they do this by measuring our service pricing against their estimator.

     

    Technician Quality

    RepairPal won't give a certification to a service center unless they can prove that their technicians and advisors have proper training that is on-going. Because BMW's are complex, all our technicians know the underpinnings like the back of their hands, and our advisors are able to relay that information back to you, the customer, in an easy to understand way.

     

    Customer Satisfaction

    Have you ever gone to a service center where they did great work, but they took a long time or simply were unpleasant to work with? We don't think you should have to put up with lackluster customer service even if the work is done well, and RepairPal agrees. Part of their certification involves checking verified dealership reviews for exceptional service quality.

     

    To ensure that your BMW is in the best of hands, schedule service with our RepairPal certified team!

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    Contact Information*

    Appointment Information

    Service Information*

    Contact

    Northwest BMW

    9702 Reisterstown Rd
    Directions Owings Mills, MD 21117

    • Sales: (410) 902-8700
    • Service: (410) 902-8700
    • Parts: (410) 902-8700

    Hours

    • Monday 7:00AM - 7:00PM
    • Tuesday 7:00AM - 7:00PM
    • Wednesday 7:00AM - 7:00PM
    • Thursday 7:00AM - 7:00PM
    • Friday 7:00AM - 7:00PM
    • Saturday 8:00AM - 4:00PM
    • Sunday Closed
    1. Northwest BMW

      9702 Reisterstown Rd
      Owings Mills, MD 21117

      • Sales: (410) 902-8700
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